Refund and Returns Policy is an important basis for the resolution of disputes on WholeSellers, and it applies to all users in cooperation with WholeSellers. Please read the Refund and Returns Policy carefully before registering in WholeSellers platform and using WholeSellers’ Services. All disputes shall be opened on WholeSellers. If you directly open disputes on any other third-party platforms (including but not limited to third-party service providers or judicial authorities) without consultation with WholeSellers, WholeSellers has the right to permanently block your account.
Cancellations:
At WholeSellers , we strive to provide you with a pleasant experience when you shop with us. If you need to cancel your order, you have a 24-hour period from the time of purchase to do so without incurring any fees. Should you choose to cancel within this time-frame, we will immediately issue a full refund to your original payment method which will appear within 1-3 business days. Your satisfaction is our utmost priority!
Damaged/Incorrect Item:
If your order arrives incorrect, defective, or damaged due to transit, please reach out to us at support@wholesellersinternational.com. We will either refund or reship your order at no extra cost to you, WholeSellers will cover all expenses. To facilitate the process, we will need a photo or video of the damaged item. Should you prefer to return the products, we will provide you with a pre-paid shipping label.
Returns:
We aim to provide you with the best shopping experience possible, which is why we offer a 7-day return period starting from the delivery date. If you’re not completely satisfied with your order, please contact our friendly support team at support@wholesellersinternational.com, and we will do our best to assist you.
Please note, to be eligible for a return, items must be in their original condition, classified as “new”—unopened, in their original packaging, and with no signs of use.
Please note that customers are responsible for the return shipping fee.
For any questions regarding returns or cancellations, please contact us at support@wholesellersinternational.com.
How do I request a refund?
To return your item, please email us at support@wholesellersinternational.com. The return period is 7 days from the delivery date of the shipment. Items must be in new condition to qualify for a refund. Unfortunately, we cannot issue a refund if the item is opened, damaged or not in new condition.
Who bears the costs for the return?
If the item arrives damaged, WholeSellers will cover the return postage costs and provide a return label.
If the customer changes their mind within 7 days after delivery, the customer will bear the cost of returning the goods.
Money-Back Guarantee
WholeSellers offers a 7-day money-back guarantee. However, this guarantee does NOT apply if:
-Customers are dissatisfied with the color of the product ordered.
-Customers damage their items after use.
-Customers refuse delivery from carriers.
For more questions or requests about our return and refund policy, you can reach us at support@wholesellersinternational.com.
WholeSellers International will offer you a solution to resolve the dispute timely while the following evidence must be provided, including:
1. Photos of the damaged items to display the damage.
2. A video if photos are unable to prove the damage.
3. Screenshots of the dispute via email, including the subject, date, and content of the email.
Formation, Entry into Force, Interpretation, Amendment, Supplement, Termination, Enforcement, and Dispute Resolution
The formation, entry into force, interpretation, amendment, supplement, termination, enforcement, and dispute resolution of this Agreement shall be governed by the laws (including the applicable laws) of the United States. In the absence of relevant provisions, commercial practices and/or industry practices shall be referred to.
In case of any dispute between you and WholeSellers arising from the performance or interpretation of the technical services or transaction on WholeSellers, both parties shall first endeavor to negotiate in a friendly manner. If no agreement can be reached through negotiation, both WholeSellers and you agree that the dispute shall be administered under the exclusive jurisdiction of a United States court with jurisdiction in the place where WholeSellers is located.
ALL DISPUTES SHALL BE OPENED ON WholeSellers. OTHERWISE, WholeSellers WILL BLOCK YOUR ACCOUNT PERMANENTLY.
WholeSellers offers a quicker dispute solution and will appreciate it a lot if you provide:
a. Photos or videos of the damaged item to prove damage. If the photo cannot prove the products are damaged, please upload the video.
b. Screenshot of the e-mail or dispute received including name, date and content. In other words, a customer has sent the complaint (Through PayPal Dispute or other Gateway, e-mail, etc.).
c. The products need to be returned to WholeSellers if our Dispute Team asks for a return in Disputes.
Except for the important interpretation, WholeSellers will make a refund, resend, or accept the return for any of the following cases:
1. Orders Delayed.
Orders are lacking tracking information, in transit, pending, expired 45 days after orders departed from WholeSellers warehouse. Following shipping methods may be different:
a. For Packet Liquid Line, WholeSellers will deal with your dispute for delayed orders after 100 days counting from the date that order departed from WholeSellers warehouse.
b. For some special shipping methods, WholeSellers cannot deal with your disputes. (See the following important interpretation)
Notes:
Sometimes, the order had arrived at the nearest post office to the buyer and make it pending because of insufficient address, package unclaimed, no such number, etc. It will be much more convenient for clients to contact local post office or go to the post office for delivery.
Due to such conditions as national realities, phone numbers, and religious beliefs, packages will be normally delivered to self pick-up cabinets, which may lead to packages being long overdue. Therefore, it will be much more convenient for clients to contact the local post office or go to the post office for delivery.
Sometimes, local tracking numbers may show a sign for delivery, but the end customer claims that the package has not been received. In such cases, WholeSellers will spare no effort to verify the real situation, which could be a long process (1-2 months), but there is no guarantee that of a positive result.
2. Orders not Received.
WholeSellers will not deal with the refund or resend if the tracking information shows the order is delivered.
a. If Your clients do not receive the package, a non-delivery certification issued by the local post office with an official seal is necessary.
b. Tracking information alert. The tracking information shows Alert, the reasons are listed as below:
a) Incorrect/insufficient address.
b) No such number.
c) Unknown recipient.
d) Refused.
e) Do not pick up in time.
f) No safe delivery location.
g) Uncleared customs.
h) Others.
Notes:
a. The local distributor will deliver 1-3 times according to the actual situation. If it is still unclaimed during the delivery period, it will be returned to the local post office for storage in 3-7 days. Meanwhile, Your clients need to pick up the package by themselves. Otherwise, the product will be returned to the sender, our logistics company. During the return, WholeSellers takes no responsibility if products have been lost.
b. If the logistics company provides return service, WholeSellers will put the products in your private inventory and will not refund them when we receive the returned items.
c. WholeSellers cannot offer a refund or resend if you don’t process the undelivered orders or packages destroyed by logistics companies.
3. Products Damaged.
WholeSellers offers a full refund or a replacement if packages arrived are badly damaged.
WholeSellers offers a partial refund or a replacement if packages arrived partially damaged (except thread, slightly wrinkled, small scratches etc.).
Notes:
a. For fragile products, a refund is highly recommended.
b. For damaged packing boxes, WholeSellers cannot offer any refunds or other after-sale services due to the long-distant international delivery.
c. For ordinary, electronic products, Customers shall complain or open a dispute to you within 7 days after packages are delivered.
d. For service products, WholeSellers refunds you the cost of the product which is the price in market. If you have WholeSellers quality inspection service. Otherwise, WholeSellers will not take any responsibility for them. (See the following important interpretation > Service products)
4. Incorrect or Missing Products.
WholeSellers has a strict quality control process before products are dispatched. WholeSellers will deal with incorrect or missing products as follows:
a. For incorrect products, WholeSellers offers a full refund or replacement.
b. For products with wrong color, size which doesn’t affect product function, etc., WholeSellers offers a refund or resend if you provide a screenshot of your complaint including name, content and date.
c. For parts missing which doesn’t affect product function, WholeSellers may refund partially or resend the missing part; for parts missing which affect product function, WholeSellers will resend the product only.
d. For accessories, WholeSellers will resend the accessories.
Notes:
For size problem, WholeSellers will appreciate it a lot if you can measure the product according to the correct measurement method and provide us the photo of measurement. Then, our dispute team will deal with your disputes quickly.
5. Orders Cancellation.
For orders cancellation, WholeSellers offers a full refund before products are processed by warehouses.
a. After payment, POD orders cannot be canceled as it is customized.
b. After payment, preorder inventory orders cannot be canceled as it is special products and only available for you.
c. After payment, video and photo orders cannot be cancelled as WholeSellers has planned and prepared for you after payment.
Important Interpretation
1. Deadline of Opening Dispute.
You cannot open a dispute if the order status is closed. Your dispute cannot be resolved when tracking information from a third party is untraceable.
2. Force Majeure.
WholeSellers takes no responsibility for any product damaged or shipping delay caused by the act of god, including but not limited: epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection. However, WholeSellers will notify you by WholeSellers Chat, Skype, Email, Line, WhatsApp etc.
3. Return.
Products can be returned to WholeSellers China warehouses only. But we do not suggest returning products to our warehouses, because the international shipping cost is high and it takes at least 3 months to arrive at WholeSellers China Warehouse. Most of them will be lost during the return. Also, most of the returned products will be damaged on the way.
Please return products within 7 days after receiving products.
4. Service Products.
Service products apply to the following interpretation.
a. Any disputes arising from products damaged or shipping delayed, WholeSellers may not refund the product cost.
b. Any disputes arising from bad quality, WholeSellers may not accept as the supplier is not WholeSellers.
c. For service products without WholeSellers’ quality checking inspection, WholeSellers may not accept the disputes.
5. Unacceptable Disputes.
WholeSellers shall not accept any unreasonable disputes, including but not limited to:
a. The buyer does not like it.
b. The product description is not real.
c. Products smell unusual.
d. The buyer ordered the wrong items or SKU.
e. The shipping address was provided incorrectly.
f. Product difference was negotiated in advance.
g. Tracking information deleted by logistics companies or local post offices.
h. In some cases, packages returned/discarded/detained due to the consignee’s failure to comply with the work of customs clearance in line with the foreign trade policies of certain countries.
